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20-03-2020 | UPDATE ON COVID-19 IMPLICATIONS

Dear customer,
We would like to inform on today’s status of the impact that the Covid-19 pandemic has on Epco’s operation and delivery performance. As you can understand, the situation is very volatile, and we will update you as soon as we need to divert from the information given below.

Uninterrupted production in Poland and Belgium
Epco has taken extensive measures to adapt to the day-by-day changing situation with regards to the Corona virus implications. We know that each country has set its own rules and that again the situation of today could be totally different tomorrow. We can assure you today that both our factories, in Poland and in Belgium, are producing panels and orders are being shipped to our customers. This without any structural delay or interruption from our side. At this stage, our raw materials are coming in according to plan and Belgium and Poland (and most of the other European countries) allow free transport of goods across their borders.

Precautions
We have taken a long series of precautions to protect our own employees and your truck drivers from being infected and we have changed processes in order to avoid any physical contact. We do apologize for the fact that we cannot provide visiting truck drivers and customers with our normal hospitality. We are in close contact with local governments and health authorities and we align ourselves fully with the advice on precautions and hygiene coming from these experts. Our sales managers are ‘grounded’ but at your disposal through phone-, mail- or chat communications.

Changing your orders
This is the situation at our end, today. We would kindly like to ask you to keep us informed on the situation in your own factory and country. We are producing panels to order, and once produced, the panels need to be collected and shipped within the agreed time frame. Unfortunately, we cannot stock your panels in Blandain or Bytom, so in case you want to change your order or even put it on hold, we will inform you on the implication this has on re-planning and future deliveries. We appreciate your cooperation in this. 

Questions and updates
We understand that you might have some additional questions. Feel free to contact the undersigned or your personal contacts in Epco for required information on your current and future orders. Might this situation change, we will update you as soon as possible. We wish you, your employees and your families all the best in these unprecedented times.

Best regards,
Luc de Deygere
CEO


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30-01-2019 | FOLLOW US !

Following on the request of our customers to be more regularly updated with new Epco products, services and events, we have now kicked-off Epco presence on social media. You can now start following us on LinkedIn, Facebook and Instagram.
We will try to give you insight and relevant information about our people, subsidiaries and products. If you have suggestions for what you would like us to share with you, let us know!

See you on social media?! Follow us!


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